Refund & Cancellation Policy

Last updated: 12 November 2025

Overview

Poplar Field Consulting provides professional consulting services delivered on-site or remotely. This policy explains refunds, cancellations, rescheduling, and deposit handling.

Deposit

First-time bookings for the On-Site Production Efficiency Assessment require a 25% deposit to confirm the visit date. The deposit is applied to the final invoice. Deposits are non-refundable if you cancel within five business days of the scheduled visit, except where we cancel or reschedule at our initiative.

Cancellation by client

More than 10 business days before the scheduled date: Full refund of any deposit paid, or free rescheduling to a new date within 90 days.

5 to 10 business days before: 50% of the deposit is retained to cover reserved consultant time. The remaining deposit amount is refunded or credited toward a rescheduled date.

Fewer than 5 business days before: The full deposit is retained. No refund is issued for fees already invoiced.

To cancel, email info@utilitypoplarfield.click with your booking reference and preferred resolution (refund or reschedule).

Cancellation by us

If we must cancel due to consultant illness, severe weather, or other circumstances beyond your control, we offer a full refund of any amounts paid or rescheduling at no additional cost. We will notify you as early as possible.

Rescheduling

One free reschedule is permitted if requested more than 10 business days before the original date. Additional reschedules or late reschedule requests (within 10 business days) may incur a $150 administration fee.

Refund after service delivery

Consulting reports and on-site observations are custom professional services. Once a site visit or review session has been completed and the report delivered, fees are non-refundable.

If you believe the deliverable does not match the agreed scope, contact us within 10 business days of report delivery. We will review the concern and, where the scope was materially unmet, offer a partial refund or complimentary follow-up session at our discretion.

No-show

If our consultant arrives at your premises at the agreed time and access is not provided, the visit is treated as a client no-show. The full consultation fee is due and no refund is issued for any deposit paid.

Work already started

If you cancel after we have begun preparatory work (scope calls, travel booking, preliminary document review) but before the on-site visit, we may invoice for time already spent at our standard hourly rate of $220, deducted from any refund due.

Purchased materials

We do not sell physical products. Occasionally a report may recommend materials or equipment for your purchase from third parties. Those purchases are subject to the supplier’s own return policies, not ours.

Non-refundable items

• Deposits forfeited under the cancellation windows above
• Travel charges already incurred for remote site visits
• Completed consultation fees after report delivery
• Optional follow-up coaching sessions after the session has occurred

Refund processing

Approved refunds are processed within 14 business days to the original payment method. Bank transfers may take an additional 3–5 business days to appear.

Partial refunds

Partial refunds may be issued when:

• We cancel and you do not wish to reschedule
• A deliverable materially fails to match agreed scope (assessed case by case)
• A deposit exceeds the cancellation fee under the windows above

Contact for refund requests

Poplar Field Consulting Pty Ltd
Office 10, 25 Sample Avenue, Adelaide SA 00000
Email: info@utilitypoplarfield.click
Phone: +61 8 0000 8740

Include your name, engagement date, invoice number, and reason for the request. We respond within five business days.